RETURN AND REFUND INFORMATION
RETURN AND REFUND
You are welcome to return your item(s) within 30 days, all returned items must be as new with tags still attached. Custom items cannot be returned, as these were made especially for you. Refund will not be made if it is not met with above requirement.
Return shipping is at the cost of the customer, postage fees will not be refunded. We recommend using tracked shipping as we cannot refund lost items. Please package your items securely and make sure to include a note with your name and order number.
For international customers, please note we reserve the right to reclaim from you any associated costs that may be charged to us at the border. It is also highly likely that Taxes & Duties you have paid are not-refundable, although do check with your local customs office.
We've come a long way from our humble beginnings fashioning hand-stitched cycling caps from fabric sourced specially from Japan. Taking functional bikepacking gear to the next level, we've recently developed a line of lightweight, sturdy bikepacking bags – that work without bulky rear racks – for adventurous cyclists to ride light.